Heart Line Stove Shop in Jaffrey, NH Open now

Reviews about Heart Line Stove Shop

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  January 03, 2019, by kngjermal0t
  If I could give this shop a 0 Star review, I would. Don’t let the pretty website with the rave reviews fool you. When trying to get a quote for a stove, including install, and also asking a few basic questions about the process, the timing etc, we were hit with very rude statements and responses from Larry. Larry seems to be the owner, sales rep and customer service employee. However, Larry’s skills in these areas are very lacking. My very first reply from him indicated that he had not bothered to even read my inquiry nor looked at the pictures I had sent of our current setup. Btw, the website says that you can send pictures to help ease the process along. Larry just suggested we just visit the shop instead, or pay $100 for a home visit. It was clear Larry did not want to try and communicate or answer our questions via email. I gave him the benefit of the doubt and chalked it up to him maybe being technologically challenged. However, each response we got was worse than the last. When I asked about an install cost, he said “i can’t quote you because I don’t know where you live.” That’s fine, but maybe say, I’d love to give you a quote, can you please tell me where you are located? That would have been nicer. Larry also was an unable to let me know what the install time frame would look like because “his schedule is always changing”. What does that mean? A business should have a calendar and schedule for their workers and installs right in front of him. In addition, We had questions about drilling additional holes in our house and his response was “there is a simple solution here and that’s for you to buy the stove and install it yourself”. What? This was the last straw, we told Larry we’d take our business else where. There is a lovely lady in Mass at Bernardston Farm Supply, named Wendy who was more than willing to answer our questions and give us a quote. Guess who we are going to make a sale with this weekend? Morale of the story: hire a new customer service rep.